Question: I tried to close out the month the first time. Verdict stopped
and couldn't close out. There was some message about vesumm.
Why?

Answer: One or more of your accounts imported from the DOS version of Verdict or TwinPak did not have a Responsible Attorney (Prime Timekeeper). Verdict cannot process those accounts because it does not know what to do with the time for the summaries. To fix this go to Reports. Under Accounts, choose Short Report. That's what you want to print. Click the Print button at the bottom of the screen. The report shows the account number and timekeeper for each account. Look down the list and find every account that does not have a timekeeper. Go to those accounts and enter Prime Tkpr for each of them, and click Save to save the change. When you are finished, go back to Periodic and close out the month.

Question: I printed my bills last month and closed the month. Now
when I print Review Statements for this month, I see all the entries
from last month. What's wrong?

Answer: If you see the entries for accounts that are not on hold, that indicates you did not mark the entries as billed when you printed your bills. After you print bills, you have to click Mark Billed (Finalize in Verdict 9) to mark them billed. Then when you close the month, all the billed entries are stored as billed entries and do not reappear on bills the following month. To fix things now, go to Periodic and Roll Back the month. Then go to Bills. Put in the Date you billed the accounts and make a list of accounts you printed bills for. Then click Mark Billed (Finalize in Verdict 9). Now do Month End close again. Your entries from last month will be closed out.

Question: I printed my bills last month and closed the month. Now
when I print Review Statements/Bills for this month, I only see current entries but the previous balances are wrong. What's wrong?

Answer: You forgot to do Close Out Month in Periodic. You printed bills and marked them as billed, so you don't see last month's entries on your bills. But you did not do Close Out Month. The balance on an account updates when you close the month. To fix things now, go to Periodic and close out the month. However, there are two procedures, depending on whether or not you marked this month's bills billed or not.

1. If you have not printed bills for this month and marked them billed, all you have to do is go to Periodic and do Close Out Month. Your balances will update. You can now reprint the Review Statements or bills for this month.

2. If you already printed bills for this month and marked them billed, you must go through a two-step process. Go to the Bills page. Put in the last billing date you used. Change Method from New to Reprint. Now click Refresh. You will see a list of all accounts last billed. Now click Unbill. They will all be unbilled for the last bills you printed. The prior bills will not be unbilled. Go to Periodic and close out the last month. Then go to Bills and reprint this month's bills.